Cancellation Policy

Our cancellation policy is also stated on our Booking Terms & Condition

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4. CANCELLATION BY TRAVELLERS

4.1 In the event Travellers wish to cancel their booking, regardless of reasoning or circumstances, the following refund options are available:

a). If Travellers cancel their booking 60 days prior to Trips starting date, of the paid amount, the deposit is non-refundable, but any other payment sum made by Travellers will be refunded.

b). If Travellers cancel their booking at least 30 days prior to Trips starting date, the deposit of the paid amount is non-refundable, but any other payment made by Travellers will be 50% refunded.

c). If Travellers cancel their booking within 30 days prior to Trips starting date, no refund will be provided.

d). If Travellers wish to cancel their booking, per the discretion of the Company and if Travellers wish to do so, Travellers can transfer their booking to another person at no additional cost, provided Trips total cost is paid.

4.2 In the event Travellers cancel their booking, the Company is not liable for any incidental costs, refunds or damages incurred by Travellers, such as but not limited to, airfare, passport and visa fees, vaccinations, hotel stays, etc…

5. CANCELLATION BY COMPANY

5.1 The Company reserves the right to cancel Trips at any time prior to Trips starting date.

5.2 If the Company cancels Trips after receiving any and/or total payment from Travellers, it is per the discretion of the Company to issue refunds or apply credit to booking towards future Trips.

5.3 In the event Trips are cancelled by the Company due to circumstances, such as but not limited to, those described under Force Majeure with third party suppliers, refunds to Travellers will be provided for recoverable costs by the Company. Refunds will not include any unrecoverable costs.

5.4 In the event the Company cancels Trips, the Company is not liable for any incidental costs, refunds or damages incurred by Travellers, such as but not limited to, airfare, passport and visa fees, vaccinations, hotel stays, etc…

 

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SloMo Travel Indonesia
Jakarta, Indonesia

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