Booking Terms & Condition
When booking for a SloMo Travel Indonesia experience is made, it is hereby confirmed of understanding and agreeing to the terms and conditions listed in this agreement.
1. AGREEING PARTIES
1.1 SloMo Travel Indonesia is defined in this agreement as “Company.”
1.2 The person making the booking, which can be the person in addition to accompanying paying persons who will be in attendance of the SloMo Travel Indonesia experience per the booking made, are hereby defined in this agreement as “Travellers.”
1.3 The travel experiences offered by SloMo Travel Indonesia and transacted between the Company and Travellers is hereby defined in this agreement as “Trips.”
1.4 The price of Trips is excised per each Travellers attending Trips.
1.5 This legally binding agreement is between the Company and Travellers whom confirm acceptance of the terms and conditions in this agreement when a booking for Trips is made.
2. TRIPS PAYMENT
2.1 All Trips require a deposit of 20% of Trips cost to reserve and confirm the Travellers spot on Trips.
2.2 Split payments are offered to Travellers who book more than 30 days prior to Trips starting date.
2.3 The balance for all Travellers booking on split payments is due 30 days prior to Trips starting date.
2.4 If a booking is made within 30 days of Trips starting date, full payment is due at the time of booking.
2.5 For Travellers on split payments, if the payment balance is not received by the Company on the final due date, Trips availability for the Travellers is not guaranteed and is susceptible to additional fees excised by the Company.
3. PAYMENT TRANSACTION
3.1 The price of Trips is inclusive of the confirmed itinerary, taxes and other such costs outlined in this agreement.
3.2 All payments transacted will be in USD or IDR
3.3 If the Travellers payment method is not denominated in USD or IDR, the final price will be calculated in accordance with the applicable exchange rate on the day the transaction is processed.
3.4 Travellers hereby accept any and all exchange rate or transaction fees issued by their financial institution.
4. CANCELLATION BY TRAVELLERS
4.1 In the event Travellers wish to cancel their booking, regardless of reasoning or circumstances, the following refund options are available:
a). If Travellers cancel their booking 60 days prior to Trips starting date, of the paid amount, the deposit is non-refundable, but any other payment sum made by Travellers will be refunded.
b). If Travellers cancel their booking at least 30 days prior to Trips starting date, the deposit of the paid amount is non-refundable, but any other payment made by Travellers will be 50% refunded.
c). If Travellers cancel their booking within 30 days prior to Trips starting date, no refund will be provided.
d). If Travellers wish to cancel their booking, per the discretion of the Company and if Travellers wish to do so, Travellers can transfer their booking to another person at no additional cost, provided Trips total cost is paid.
4.2 In the event Travellers cancel their booking, the Company is not liable for any incidental costs, refunds or damages incurred by Travellers, such as but not limited to, airfare, passport and visa fees, vaccinations, hotel stays, etc…
5. CANCELLATION BY COMPANY
5.1 The Company reserves the right to cancel Trips at any time prior to Trips starting date.
5.2 If the Company cancels Trips after receiving any and/or total payment from Travellers, it is per the discretion of the Company to issue refunds or apply credit to booking towards future Trips.
5.3 In the event Trips are cancelled by the Company due to circumstances, such as but not limited to, those described under Force Majeure with third party suppliers, refunds to Travellers will be provided for recoverable costs by the Company. Refunds will not include any unrecoverable costs.
5.4 In the event the Company cancels Trips, the Company is not liable for any incidental costs, refunds or damages incurred by Travellers, such as but not limited to, airfare, passport and visa fees, vaccinations, hotel stays, etc…
6. SPECIAL NEEDS
6.1 It is the responsibility of Travellers to inform the Company prior to booking Trips of any special needs they have, such as but not limited to, dietary requirements, allergies, limited mobility, visual and/or hearing impairments, etc…
6.2 The Company will do its best to accommodate any and all special needs notified prior to booking, but it is possible in order to suffice Travellers special needs, additional costs will be excised.
6.3 Travellers will be notified of any additional costs applied for special needs prior to booking, if the Company is notified.
6.4 In the event the Company is notified to accommodate special needs after a booking has been made, and additional costs will be applied, Travellers accept these costs. Travellers refusal to cover these costs in this circumstance, will forfeit entitlement to any and all refunds.
7. PERSONAL REQUIREMENTS
7.1 All Travellers must be 18 years old or older.
7.2 The Company reserves the right to decline service to any potential Travellers who is under the age of 18.
7.3 In the event the Company accepts Travellers under the age of 18, the Travellers must be accompanied by their legal guardian.
7.4 Travellers acknowledge absence of physical, mental, other conditions or disabilities that would create a hazard to themselves or accompanying Travellers and/or Company personnel, third party suppliers.
7.5 The Company reserves the right to remove Travellers from Trips for such instances, but not limited to, if Travellers are responsible for detrimental impact to themselves, accompanying Travellers and/or others.
8. INCLUSIONS AND EXCLUSIONS
8.1 Included within Trips are specified within the detailed itinerary.
8.2 Ancillary costs, such as but not limited to, travel insurance, vaccinations, passport and/or visa fees if applicable, etc… are not included in Trips.
8.3 Special needs costs, such as but not limited to, dietary requirements to be supplemented with food, private rooms for individual Travellers, etc… are not included.
9. TRIPS ITINERARY CHANGES
9.1 The company reserves the right to cancel, alter or modify Trips itinerary, including but not limited to, schedule structure, suppliers, accommodations, transportation and guides, without prior notice to Travellers for any reason. In the event thereof, no further refund or compensation to Travellers will be provided.
9.2 The Company reserves the right to alter the prices of any Trips shown on its website before Travellers booking is confirmed. Travellers will be advised of the current price before booking is confirmed.
9.3 The Company reserves the right where any costs cannot be reasonably calculated by the Company in advance of the final due balance of Travellers, the Company will give notice of any additional costs Travellers may still have to bear.
10. TRAVEL INSURANCE
10.1 Obtaining travel insurance for Trips is compulsory.
10.2 It is per the discretion of Travellers to obtain an appropriate insurance coverage package to provide coverage for such instances, but not limited to, personal accident, death, medical expenses, repatriation, emergency evacuation, personal liability, loss of luggage, personal effects, flight cancellation, etc…
10.3 Company Trips can be cancelled at any time for any reason, it is the responsibility of Travellers to verify insurance policy details to ensure coverage and reimbursement if needed.
11. PASSPORT AND VISA ENTRY
11.1 Possession of a valid passport is the responsibility of Travellers
11.2 Verifying if Travellers need a visa to enter Indonesia is the sole responsibility of Travellers, whereby if a visa is required, they will need to arrange for completion of all necessary requirements for a successful application and secure the visa before their departure date to Indonesia.
11.3 The Company is absolved from any and all costs related to Travellers having to secure a valid passport and/or visa to enter Morocco.
11.4 Travellers accept sole liability if they are refused entry to Indonesia for any reason or stay beyond the legal length of stay per their visa.
12. LIMITATION OF LIABILITY
12.1 Travellers accept any and all liability that Company Trips can involve activities, some in remote areas, with a risk of injury and/or death that may be caused by such instances, but not limited to, forces of nature, third party conduct or contact that is either known or unknown or willful or un-willful, negligence on behalf the Company and/or negligence upon its third party suppliers.
12.2 Travellers accept that medical services and/or administrative facilities may not be readily available or accessible during some or all of the time during Trips.
12.3 The Company is not responsible nor liable for any injury, loss or damage to person or property, death, delay or inconvenience in connection with Trips and/or journey towards or onwards from Company. Travellers hold the Company harmless for any and all damages incurred.
12.4 The Company does not own, operate or in control of third party suppliers providing goods and/or services for Trips, including such as but not limited to, airlines, hotels, transportation vehicles and operators, food and beverages, experiential craft, etc...
12.5 Travellers absolve the Company from any and all liability resulting in any injury, loss or damage to person or property, death, delay or inconvenience in connection with the provision of any goods and/or services provided by third party suppliers in connection with Trips.
13. OPTIONAL ACTIVITIES
13.1 During Company Trips there may be opportunities for Travellers to participate in activities or local events that are not included in the Company’s Trips itinerary.
13.2 The Company makes no representation about the safety or quality of these activities and events or the standard of the independent operator running it. Travellers participation in non-Trips itinerary is done solely upon the discretion of the Travellers accepting any and all liability.
13.3 If Company group leader(s) and/or local representative(s) provide any assistance for Travellers in arranging their participation in any such non-Trips itinerary, Travellers hereby absolve the Company for any and all liability, including but not limited to, any injury, loss or damage to person or property, death, delay or inconvenience in connection with participating in non-Trips itinerary.
14. EXITING TRIPS
14.1 The Company will best accommodate Travellers who must exit Trips for emergency personal and/or extenuating circumstances. If costs can be recovered by the Company, the resulting refund will be issued.
14.2 Company reserves the right to remove Travellers from Trips at any time for any reason, such as but not limited to, discriminatory, disorderly and/or criminal behavior directed towards, but not limited to, Company personnel, third party suppliers, accompanying Travellers, local community.
14.3 If Travellers exit Trips per Company mandate, no refund will be provided. Travellers accept sole responsibility and liability for their return journey.
15. FORCE MAJEURE
15.1 No party to this contract shall be held in any way responsible for any failure to fulfil its obligations under this contract if such failure has been caused (directly or indirectly) by circumstances beyond the control of the defaulting party. This shall include, but not limited to, war, riot, acts of terrorism, industrial action, accident (except where such circumstance has been caused by the negligence of the defaulting party).
16. MEDIA USE
16.1 Travellers hereby acknowledge, consent and agree that by participating on Company Trips, they will be photographed, videoed and/or digitally recorded, defined herein “Content,” to be published on Company platforms and its subsidiaries in existence or hereafter developed. Travellers grant royalty-free perpetual license, if any and all possessive likeliness is used in Content published.
16.2 Content is permissible to be published on third party platforms for the promotion of the Company. Travellers grant royalty-free perpetual license, if any and all possessive likeliness is used in Content reproduction.
16.3 Content created by Travellers is permissible to be published on personal platforms. The Company reserves the right for permitting Content published to commercial platforms owned and/or represented, affiliated, associated with Travellers.
16.4 Content created by Travellers featuring possessives likeliness of other Travellers must have consent.
17. UPDATE TERMS
17.1 The Company reserves the right to update and/or amend these terms and conditions at anytime.